Thursday, January 30, 2020

People Attitude Towards Work Essay Example for Free

People Attitude Towards Work Essay Peoples attitude to work varies a lot i.e. in relation to the individuals personal experience and their overall perception of others (employers, colleagues) and how they are actually perceived by other people. As emphasized by various key theorists (e.g. Frederick Taylor, Maslow, Douglas McGregor etc.) discussed in Behaviour At Work element 11.1, we (people) make assumption about other people based on our own experience in that, it is a way of making sense of relating to others. We each set ourselves certain standards and expect other people to adhere to them, even though they may not share our views and have different standards for themselves. Motivation is both individual and complex and there is a difference between what motivates people to perform above average and what leads to below average performance. Douglas McGregor emphasized that managers make either theory X or Y assumptions about the way others behave. Theory X assumption includes; * an average human being inherently dislikes work and will avoid it if possible hence, these types of people must be coerced, controlled, directed or even threatened with punishment to get them to put in adequate effort at work. * an average person prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above any other thing. Theory Y assumptions on the other hand stresses that; * people do not inherently dislike work and that the conditions of work reflects peoples satisfaction * people will generally exercise self direction and self control in pursuit of the objective to which they are committed * people mostly learn under proper conditions, not only to accept but to seek responsibility * people are not being used by organisations to their full potential * in order to obtain commitment from employees rewards should fulfill an individuals self actualization needs Choosing either Theory X or Y has an overall effect on people, be it positive or negative i.e. there will be a tendency within an organisation for people to respond to the way they are managed thus, if employees feel that they are not being trusted, this may result in them behaving in a less trustworthy way. PEOPLES ATTITUDE TOWARDS WORK (CONT.) Conclusion: Due to the fact that there is a range of reasons why people behave differently in work situations, hence, it is unrealistic to make generalized assumption about individuals attitude to work i.e. reasons for performing better or worse than average. Behaviour of each group is most likely to be unpredictable e.g. in the case of our Young business enterprise, GNVQ group A unlike group B spent a lot of time meeting despite the fact that there was conflict between individuals, thus we all had to put personal problems aside in order to achieve the same common goal which alternatively reflects on the successful trading carried out via high level of cooperation. Peoples attitude in a particular organisation can be measured by implementing techniques such as; * Preparation of questionnaires which is distributed to a certain number of selected individuals in a particular organisation. (Ref. example of questionnaire which may be used by organisations appendix 1) * Face-to-face interviews this refers to actually forming a one to one communication strategy which deals specifically with obtaining necessary information on employees general attitude towards their work and what motivates them to work harder and effectively. Face-to-face interviews are mainly used to obtain a direct response from the people affected by each policy thus, generating a more realistic subjective view of the employees involved as opposed to making an assumption. Some of the questions which can be included while carrying out an interview are as follows; (1) Can you describe any job you have held where you were faced with problems and pressures which tested your ability to cope? (2) Can you give me an example of a time when you had to conform to a policy with which you did not agree? (3) What stimulates you in your work and how does this motivate you? (4) Would you be willing to work in a position where you are expected to make decisions and how will you conduct yourself? (5) How do you feel about the way you are managed by your superior and what will contribute to you working even better? * Surveys surveys takes different forms depending on the level of workers which are being examined. It can also be seen as a combination of the methods mentioned above i.e. in generating more response so as to obtain an overall result i.e. a more factual information regarding employees, which can obviously be relied on. (Ref. Example of a personnel performance indicator which can be used in highlighting peoples attitude to work appendix 2) (Appendix 1) Questionnaire (1) Would you consider yourself satisfied with the level of responsibility your job involves? Yes[] No[] (2) What motivates you to work? Money[] Promotion[] Job security[] Other . (3) How would you describe you working condition? V. good[] Good[] Average[] Below average[] (4) Do you like working as a group[] ; individually[] ; or both [] (5) Would you like to be included in decision making or quality circle? Yes[] No[] Dont know[] (6) What do you enjoy most in doing your job? .. (7) Have you had any complaint in relation to your level of participation in your job? Yes[] No[] If yes, how do you view this .. (8) How well do you deal with criticism? V. well[] Average [] Below average[] (9) Does criticism affect your overall performance? Yes[] No[] (10) Would you consider yourself Highly motivated[] Easily motivated[] Not easily motivated[] Dont know[] FACTORS AFFECTING MOTIVATION Peoples level of motivation is affected by certain issues, which may lead to an extensive breakdown in communication within an organisation due to lack of cooperation between employees and employees or employees and employers. These factors includes; * Hierarchy of needs this inter relates to Maslows theory of human behaviour i.e. that individuals have five level of needs which they sought to satisfy. The human needs as established by Maslow states that the lowest of our needs include the basic physiological need for food, drink and shelter, once it is satisfied, individuals then needs to protect himself/herself against danger, threat and deprivation thereafter the levels of needs rise through social needs, need for self esteem and status to the need for self actualization. This affects motivation on an individual basis i.e. an individual may focus on each step before actually moving towards self actualization thus, if he/she is not completely satisfy on any of the stages the person tends to struggle a lot in working to his/her best ability this may not be the case for lots of other people. Maslows Hierarchy of Needs Self actualization (the need to do the work we like) Esteem (the need to feel worthy and respected) Social needs (the need to be liked/loved and to be a member of a given group) Security (the need to feel safe and secure) Survival (the need to stay alive, to eat, to drink, sleep and reproduce) FACTORS AFFECTING MOTIVATION (CONT.) * Job Satisfaction this affects the way in which people feel about their work in terms of achievement or recognition from others, the work involved, level of responsibility, opportunities for advancement, company policy and administration, supervisions, salary, interpersonal relations and working conditions. In the case where these are not dealt with in a constructive manner, it may give rise to a high level of dissatisfaction at work which may in turn lead to persistent lateness or absenteeism, below average performance and real or imagined illness on the part of workers i.e. due to a downfall in level of motivation. * Challenge if the work involved is not challenging enough for certain employees, it may lead to low staff morale that is, workers may not feel the need to give the job their absolute best. On the other hand, if the job is too broad compared to a relatively low number of employees, it may also have the same negative effect in motivating the workers. * Motivators such as: reward, training, promotion etc. If these motivators lacks in an organisation, workers tend to feel that their needs are not being catered for, hence, developing a negative attitude towards employers which alternatively affect the level of work which is put into the organisation i.e. workers in this situation will only work because they feel the need to work not because they want to work. However, in order to get employees fully involved, various kinds of motivators e.g. shared ownership, cash bonuses etc. should be introduced to commend hard working employees thus, serving as a source of motivation in that people actually perform better when they are willing to work so as to meet a certain target rather than employers forcing work on them because they have to. * Career Development this proves vital in maintaining or improving the level of staff motivation in that, people like to think that their hard work will pay off well as opposed to go unrecognized thus, if there is an opportunity for career development, workers tend to perform well so as to develop their individual skills and at the same time climb up the management ladder. In a situation where it is the opposite, it may lead to a wide spread low morale amongst employees. * Level of Expectancy this may have an overall effect on an individuals attitude towards work i.e. in relation to the expectancy theory developed by Victor Vroom, for example, an individual may respond in a positive way to a high level of expectancy from employers while another employee of the same calibre breakdown under pressure thus, it all boils down to an individuals desire for something in relation to the persons estimation of how likely it can be achieved. MOTIVATORS APPROPRIATE FOR DIFFERENT TYPES OF INDIVIDUAL PERFORMANCE As established by Frederick Taylor (1947) what the workforce want from their employers beyond anything else is high wages and what employers want from their workforce most of all is low labour costs the existence or absence of these two elements forms the basis for either a good or bad management. The major factors which makes people feel satisfied with their job and motivates individuals to work effectively includes; high level of achievement, recognition, opportunities for advancement and responsibility as well as the actual content of the work which is being carried out. On the other hand, factors which affects employees adversely and which lead to high level of dissatisfaction with their individual tasks include negative company policy, low level of salary and benefits, interpersonal relations and the overall working conditions (as described earlier). The following motivators are required so as to encourage individuals to work harder thus, enhancing the workers individual performance; * Autonomy this refers to the amount of freedom and discretion an individual can exercise over a certain job, this gives the worker a higher level of responsibility providing that the person wants and can cope with the responsibility. This will boost an individuals self-reliance thus, being able to meet target more effectively. Although some people prefer jobs with low level of responsibility, this is often common when people have a highly complex and demanding life outside work. However they are not likely to be high achievers. * Praise workers generally feel the need to be praised for hard work hence, serving as a motivator in encouraging the particular worker to keep doing a specific task to his/her best ability. Praise actually has an overall effect on the quality and quantity of goods and services produced, so therefore it is vital for employers to recognize and commend a high quality work. MOTIVATORS APPROPRIATE FOR DIFFERENT TYPES OF INDIVIDUAL PERFORMANCE (CONT.) Delegating this motivates people to work harder in that, it also involves giving workers more responsibility for the tasks they carry out. Delegating is used in a situation where by the particular job holds certain responsibilities, but additional responsibility is giving through delegation, this may help in providing more time for more important tasks, thus, helping in increasing an individuals job satisfaction. Reluctant or poor delegation can be worse than no delegation at all, hence, this is why most employers tend to delegate trustworthy employees to carry out certain tasks. Delegation also helps in meeting target, improving cooperation between staff and employer, and improving the quality and quantity of work carried out. * Shared Ownership shared ownership schemes proves to be very successful in motivating workers in that, employees handle tasks more efficiently due to the fact that they also have a stake in the company hence, people tend to work very well if there is some kind of benefit to derive from their hard work on the long run. The introduction of shared ownership enhances general individual performance i.e. people tend to be self reliance thus, meeting targets, encouraging and maintaining good relationship with co-workers and employers which in turn helps in developing and delivering good quality of work (high standard) as well as improving the quantity of work achieved. * Quality Circle the implementation of quality circle serves as a motivator because it makes employees feel more involved in all the aspects of product development. Quality circle is usually set up to tackle a particular project where quality improvement is necessary therefore, making it easy to recognize each teams ability and alternatively rewarding individual teams for the level of work they put in improving the quality and the amount of goods actually produced. EFFECTS OF MOTIVATORS ON INDIVIDUAL PERFORMANCE In an event whereby employees needs are catered for promptly and effectively, organisations can benefit a great deal. For instance, in order for quality circles to be successful, quality improvement programmes needs full commitment from employees. The motivators discussed earlier helps in; * enhancing employees commitment to a particular organisation thus, being more reliable in performing tasks individually as well as part of a team. * boost loyalty the level of employees loyalty will be improved if they are being treated with respect they deserve e.g. if employees are offered shared ownership of an organisation as a reward for hard work, the employee will be willing to stay loyal for a long period in that, the employee will be obliged to support the particular organisations internal and external activities i.e. outside and within the organisation. On the whole, these motivators helps in providing opportunities for increased skills, flexible working and individual development. Motivators also provide social companionship and a sense of pride in the overall working relationship in regards to achievements derived from motivating workers in the correct manner. Further Analysis: GAINING EMPLOYEE COOPERATION THROUGH MOTIVATION It is essential that the reward strategy adopted by employers fulfills employees needs i.e. if motivation to work is to be maintained or increased, it is necessary that an individual is convinced that by putting in extra effort at work, his/her performance will be improved and that the reward he/she values will be forthcoming. In order to gain employee cooperation, employers focus on motivating employees in various ways depending on the organisation involved, some of the methods used in achieving this are as follows; * Job Security by providing a secure job opportunity, workers will have the opportunity for career progression, therefore, they will feel motivated to work hard so as to get on. A major example of this relates to the Japanese economy that is, because employers often offer a job for life to potential individuals thus, they tend to expect a high degree of loyalty from their workers as well as commitment to work to the very best of their ability. * Merit Rating this refers to recognizing an individuals performance and selecting personal qualities which an organisation believes to be important and assessing these qualities hence, giving the organisation an overall idea on how to reward individual performance effectively. (Ref. Merit rating form appendix 3) * Appraisal this is also used to pin point performance, appraisal is needed for assessing the performance of an individual in discharging specific responsibilities and/or the potential performance of the individual in other roles. Appraisal often involves assessing both job performance and personality characteristics relevant to the particular job. Performance appraisal is an extension and development of merit rating, it may or may not be used as a basis for increase in salary (performance related pay). GAINING EMPLOYEE COOPERATION THROUGH MOTIVATION (CONT.) An example of appraisal of an employee may take the form below; Job Knowledge and Technical Ability Comments Exceptional Good Satisfactory Marginal Inadequate Energy and Application Comments Exceptional Good Satisfactory Marginal Inadequate Organizing Ability Comments Exceptional Good Satisfactory Marginal Inadequate Overall Assessment 1. Reserved for employees whose distinguished performance is clearly obvious to all. 2. Seasoned employees whose performance is noticeable better than satisfactory. 3. Satisfactory 4. Performance close to being satisfactory but needs further development. 5. Performance clearly below the accountability level required for a certain task or set of tasks (this may include newcomers). 6. Totally unsatisfactory (Ref. Performance Appraisal by: T.L . Whisler and S.F . Harper, research and practice by: Holt, Rinehart and Winston) GAINING EMPLOYEE COOPERATION THROUGH MOTIVATION (CONT.) * Incentive Schemes this may be used to gain cooperation due to the fact that it is a valuable motivator. Incentive schemes means the payment to employees of a regular bonus related to productivity, this is designed to encourage employees to cooperate with management in raising productivity and the overall performance of the organisation. This emphasizes the relationship between performance and payment, in that money remains a major motivator in enhancing growth in the level of work performed. * Management By Objectives this focuses on increasing workers performance by agreeing individual objectives with managers and measuring progress by the degree of attainment of the objectives i.e. management by objectives involves setting specific organizational objectives for a future time period. This is a mutual setting of objectives between each position holder and his/her supervisor and the use of the objectives as standards for evaluating the employees performance. MBOs are used in gaining cooperation in regards to employee and employer relationship that is, employees will respond a lot better to discussions rather than orders/commands. POTENTIAL BENEFITS REGARDING GOOD COOPERATION As established by Frank Herzberg (1968), increased job satisfaction will not always result in increased performance but nevertheless increasing the level of job satisfaction within an organisation has lots of advantages i.e. in relation to the organisation, the managers and each individual employee. Potential benefits Potential benefits to employees to management * more interesting work Through better Through increased * scope for development working methods motivation * more autonomy * companionship and team pride * share in any benefits to employers * better quality * reduced absence * lower turnover * more flexibility * higher productivity Potential organizational benefits * high level of commitment to the organisation * improved industrial relations climate * organisation growth This table lays emphasis on improving job design and work organisation to meet individual needs. (Ref. The effective manager, book 4, open university, 1990) POTENTIAL BENEFITS REGARDING GOOD COOPERATION (CONT.) Benefits which are derived from successful communication between employers and employees includes; Organizational Benefits: * In a situation whereby employees are satisfied with the work they perform as well as their working environment, employees tend to identify more closely with the actual organisation. * Employees who are committed to the organisation are likely to work harder towards organizational goals, seize opportunities, contribute new ideas and act as good public relations officers for their employer. * Effective communication within an organisation will also give rise to less chance of industrial disputes in that, employees will have little or no dissatisfaction and the organisation as a whole can therefore expect to survive competition and prosper. Management Benefits: * If workers are highly motivated, managers will be able to expect better quality performance. * The symptoms of dissatisfaction i.e. absenteeism and illness will be minimal or not present hence, the management will be able to discover that staff are willing and able to perform a range of tasks if their individual skills and abilities are fully developed. On the long run, this benefit will lead to improved productivity and better quality service. Individual Benefits: * If a person with certain skills and abilities finds his/her job suited to the qualities he/she possess, the work the individual participate in, will become more interesting and therefore less likely to produce stress or dissatisfaction. * A job which involves various source of motivation i.e. providing an individual with a scope for development, this will be encouraging to the individual, hence, the particular person will then be able to focus on opportunities for improvement and advancement. On the whole, the level of advantages of job satisfaction outweighs its disadvantages hence, in a situation whereby everybody works hand in hand with a view of a common interest i.e. putting aside personal differences, the organisation tend to survive on the long run the young business enterprise group A is a perfect example to qualify this statement. CONCLUSION: Motivation in Regards to Group Development In order for people to get along well enough as a group so as to be able to benefit the business as a whole, motivators such as praise, autonomy, giving ideas, feedback and so on was implemented in that, for us to achieve each group development stage effectively before moving to the next important stage, it is vital for each group member to deal with the tasks given to the best of his/her ability. * Praise this was used indirectly at regular intervals, so as to show an appreciation for a good level of effort put in by each group member. * Autonomy enough opportunity was given to each group member to work on certain tasks as an individual thus, giving the person overall responsibility without too much questioning. * Giving Ideas each group member was involved in the initial brainstorm for the product ideas as well as designs to be produced and each and every idea brought forward was welcomed and discussed in further depth hence, making each group member feel as part of the business which alternatively led to intense commitment. * Feedback people need to know whether they are performing their jobs satisfactorily, they need praise for doing things well and they need help and advice if they are not performing up to standard, this is achieved through feedback during business meetings. This is used to the advantage of the business venture, in that, people who are not pulling their weight (contributing) were told directly by group members to do so, thus, giving rise to people actually performing much better in some cases and no apparent change in other cases. On the whole, the level of motivational skills applied to the business venture proves to be effective for the individuals within the group as well as in the general group development.

Wednesday, January 22, 2020

Abortion: Common Ground Must Be Found Essay -- abortion, argumentativ

Consider for a moment a society in which there are no rules or laws. A society in which everyone is allowed to do what they please whenever they feel like it without any consequences. The world would be in a state of chaos. In order to maintain order and implement laws we use a set of morals to judge what actions are permissible and which are not. Through evaluating their actions and the outcomes of these actions, humans begin to develop morals. However, to fully understand the consequences one must first claim responsibility for her actions. The moral validity of abortion does not depend on the status of the unborn as a person, when life begins-whether it is conception, birth, or sometime between-or religious beliefs. The permission of abortion contradicts the very definition and purpose of morality and the right to privacy. The United States International Conference on Population and Development, held in Cairo in 1994, recognized unsafe abortion as a major public health concern. The World Health Organization estimates that about 75,000 women die each year from unskilled abortions. Damage to women’s health and the burden of care that falls on often scarce hospital resources also add to the costly impact of poorly performed abortions on public health systems. Abortions are usually performed without adequate skill because of laws that make safe, medically performed abortion services unlawful. Within the last two centuries, and particularly during the twentieth century, abortion has been criminalized. It was only in the closing decades of the last century that laws have recognized women’s needs and rights to have access to safe abortion services. Historically many customary laws condemned the interruption of pregnancy, wheth... ...that it’s not easy. Instead I think that there should be more awareness brought about to young woman that consider it, maybe classes be completed before the procedure is done informing them on the risks that are being taken and the other alternatives that are available out there. I feel that if God can forgive than the people should too. Human rights laws are increasingly giving priority to women’s health, dignity, and capacity as the principal decision makers over their own reproduction. Countries whose laws criminalize abortion and compromise women’s health and welfare are facing louder calls for reform. To counter this, conservative governments and religious authorities support restrictive laws and urge more prohibitions against abortions. I just hope that one day that both sides can come to an agreement upon this issue that divides the American people into two.

Tuesday, January 14, 2020

Evaluate Learning Activities Essay

After any learning activity it is important to evaluate how the activity went. This is because it gives both the children and staff members a chance to reflect on the learning which has taken place and establish whether or not the learning objective was achieved. To evaluate effectively you should refer to the original learning objective to see what you set out to achieve and then reflect on the outcome and whether or not this outcome was satisfactory and that the targets you set have been met. In order to evaluate accurately you must be sure to make learning objectives very clear at the planning stage. This must be done in a way that ensures learners fully understand what the outcomes mean and the outcomes must be achievable for everyone in the group regardless of ability and within the time that you have available. The learning objective should be set out in a way which makes it easy for you to assess pupils against it. A good knowledge of the success criteria is also important when evaluating learning as children may not necessarily achieve the learning objective despite fully involving themselves in the lesson and showing real enthusiasm. Where this is the case you should record how hard the child worked and take a look at the reasons they did not meet the objective and see how you can help them the next time. The resources you have used also play an important part in how successful an activity is so you should evaluate the resources you used and whether or not they were used correctly and decide if there were other things you could have used that may have been more relevant and beneficial to that particular task. Continual assessment is important to monitor a Childs progress and while you should share the information with other teaching staff it is also important to share it with the child. This allows the child to share with you any concerns they have, things that they find difficult and things they enjoy which allows you to plan activities accordingly. It also gives you the chance to give them praise and encouragement by telling them which things they are doing really well at, how proud you are of what they have achieved and offer reassurance that they should not worry about things they find hard because you can do extra work on these areas and help them to understand. While it can sometimes be difficult to find time during the school day to give feedback to the teacher you must find a way to do this whether it is in a written report brief discussion or phone call. Not only do you need to report on the pupils progress and weaknesses you should also inform them of any difficulties you experience during an activity, such as disruptive pupils so that the problem can be addressed and resolved. It is important to be careful when giving feedback that while you are honest you are also tactful and do not lay blame for the activity on the teachers inadequate planning or the fact that the activity was not stimulating enough. The better the relationship you have with the teacher the easier it will be for you to put your point of view across and work well together to improve the learning environment and achieve better results. Always be positive when making your suggestions or giving feedback. Providing the teacher with feedback on the learner’s progress and participation can be done in various ways. If a child has not been participating you may just need to briefly mention it to the teacher and try and come up with strategies to help them get more involved in future activities. When a child is disruptive you can either discuss this with the teacher or make a written record of how the child was behaving, if you think there was anything that caused the behaviour, the effect it had on the rest of the group, how you tried to resolve the issue and manage the behaviour, whether you were successful in disciplining the child and what you think you could do to avoid the problem arising again. Hopefully the teacher will then respond and give you feedback on whether they have experienced similar problems with that child and how they dealt with it. Keeping records on how a child is progressing is also essential as it allows all staff involved to see which areas the child is ma king progress in and where they need to improve, it also lets everyone know the level that the child is at so that the appropriate level of work can be set. In order to support learning activities effectively it is important to reflect on what you have done and consider how you managed different activities. When an activity is finished you may feel disappointed with the outcome. Activities don’t always go to plan or achieve what you wanted them to and this can be for a variety of reasons When you feel that things didn’t work out the way you expected you have to reflect on the session and ask yourself how it went? Which aspects were you pleased with? What did not go as well as you planned? What would you change if you had to do the activity again? By doing this you can improve the way you plan activities which will benefit yourself and the children. To be able to effectively teach various areas of the curriculum you must ensure that your own knowledge of the subject is of a high standard and if you are out of practice and unsure of some subjects ask for help or update your qualifications. Many establishments provide refresher courses to bring Maths, English and ICT up to an acceptable level for working in a school setting. If you are unsure of a subject or a teaching method your uncertainty will be apparent to the children and your lack of knowledge will confuse them. You cannot possibly teach a child something you know nothing about so you should find out about the subject matter ahead of the lesson by doing some research. You should make sure you communicate with other members of staff to find out the strategies they use and information they pass on to the children so that they do not receive conflicting advice or information and become unsure of what they are supposed to be learning. While I feel that my basic English, Maths and ICT skills are at an acceptable level I realise that it has been quite some time since I studied them and intend to familiarise myself with the curriculum and strategies that schools at the present time use to educate the children so that I feel more confident in helping and advising the pupils that I work with. I intend to do this by accessing the resources the school uses and familiarising myself with them while also asking for advice from other teaching assistants.

Monday, January 6, 2020

Roles, Aims and Objectives of Two Sports Organizations Essay

Roles, Aims and Objectives of Two Sports Organizations I have chosen two sports organisations involved in development schemes and I will look at their roles, aims and objectives. The two organsations I have chose to focus on are The National Association for Sports Development (NASD) and The English Federation of Disability Sport (EFDS). I chose these two organisations as I thought they would be interesting organisations to concentrate on and I found a fair bit of research on each of the two organisations. Roles of organisations [IMAGE]The National Association for Sports Development (NASD) Ensuring access to quality sporting opportunities throughout the community For all ages†¦show more content†¦An aim is like a vision for the project, an overview and it is by nature broad in scope. For example ‘to promote sport’ is a very broad aim, and there is no indication to how this would be done or how it will be measured. An objective is much more concrete and measurable. For example ‘to attract 50 children to a basketball summer camp’ is a measurable objective. [IMAGE]The National Association for Sports Development (NASD) The aim of NASD is to provide support, advocacy and professional development for those involved in the development of sport and the following objectives have been set: To raise the profile of sports development and sports development practitioners. The identification and dissemination of good practice in sports development at all levels (national, regional, local and international), encouraging recognised professional standards. The provision of a nationally recognised professional development programme that offers quality assured training opportunities as part of a qualification for those involved in sports development. To represent the views of those involved in sports development to relevant external agencies. 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